Frequently Asked Questions
What is the Step-by-Step Rental Process?
Browse our available properties and select the apartment that best suits your needs, preferred location, budget, and move-in date.
2. Submit Your Booking Request
Complete the booking form by providing your personal details, rental dates, and any additional requirements.
3. Booking Confirmation
Once your booking request has been approved, you will receive a booking confirmation by email containing your booking number, rental details, and payment instructions.
4. Complete Your Payment
To confirm your reservation, please complete the payment by bank transfer within 48 hours using the unique payment reference included in your booking confirmation.
5. Reservation Confirmed
Once your payment has been received and verified, your booking will be fully confirmed. You will receive a confirmation email with your check-in date and all necessary move-in information.
6. Receive Your Check-In Instructions
A few days before your arrival, you will receive detailed check-in instructions, including:
The full property address
Building access information
Wi-Fi details (where applicable)
Emergency and support contact information
Key collection or delivery instructions
7. Collect or Receive Your Keys
Depending on the property, you can:
Collect your keys from a secure self-service lockbox using the access code provided; or
Receive your keys by delivery to the property or another agreed location before check-in.
8. Move In and Inspect the Property
On your move-in date, access the property and inspect the apartment to ensure it matches the description, photos, and amenities shown in your booking. If you experience any issues, our support team is available to assist you.
9. Enjoy Your Stay
Relax and enjoy your new home. If you need assistance during your stay, our support team is available to help. We hope you have a comfortable and enjoyable experience with Homez Rentals.
Do I need an account to book?
Yes. You'll need to create an account or sign in before completing your booking. This allows you to manage your reservations, view your booking details, and access important information whenever you need it.
All bookings are paid by bank transfer. Once your booking is confirmed, you'll receive the payment details along with a unique payment reference on your booking page. Your reservation will be held for 48 hours while we await payment.
Can I cancel my booking?
Yes. You can cancel your booking free of charge at any time before payment is received. You may also cancel your booking after payment has been made. In that case, you have up to 5 days from your move-in date to request a cancellation.
When will I receive my booking confirmation?
Your booking confirmation will appear immediately after your reservation is completed. A confirmation email containing all the booking details will also be sent to your registered email address within a few minutes.
Is my personal information secure?
Absolutely. We use encrypted connections to protect your personal information and comply with GDPR data protection regulations. Your personal data is never sold or shared with third parties, except where necessary to process your booking or as required by law.